Cancellation and Refund Policy

At Indeses, we are committed to providing a high-quality, reliable CV filtering service to meet your recruitment needs. However, we understand that there may be occasions when you are not fully satisfied with our services. This refund policy outlines the circumstances under which we may offer a refund, as well as the process for requesting one.

Eligibility for Refunds

Refunds will be considered in the following cases:

  1. Service Delivery Failure: If you did not receive the service as described or if there were significant technical issues that prevented you from using the service effectively.
  2. Duplicate Payment: If you were accidentally charged more than once for the same service or subscription.
  3. Incorrect Charge: If you were charged an amount that does not match the pricing listed on our website at the time of purchase.
  4. Service Cancellation If you cancel your subscription or service before using it, you may be eligible for a partial refund based on the unused portion of the service.

Non-Refundable Cases

We do not provide refunds under the following circumstances:

  1. Change of mind after using the service.
  2. Issues that arise due to inaccurate or incomplete information provided by the user.
  3. Failure to use the service within the designated period.
  4. Discounts or promotional offers are non-refundable.

Refund Process

To request a refund, please follow these steps:

  1. Submit a Request: Contact our support team at business@indeses.com with your order details, including the transaction ID and a description of the issue.
  2. Evaluation: Our team will review your request and respond within 7 business days. We may ask for additional information to process your request.
  3. Refund Approval: If your request is approved, the refund will be processed to the original payment method within 10 business days.

Contact Us

If you have any questions regarding our refund policy, please reach out to us at business@indeses.com. We're here to help!

This policy is effective as of [insert date] and is subject to change without notice.