Telecommunication
The Churn Stops Her
A telecom provider insisted it had 99.9% uptime—but customers kept leaving. The NOC had no way to validate intermittent dropouts across edge nodes. We introduced a lightweight monitoring layer across towers and core routers, and built an SLA-aware alerting engine. Drops that once took hours to detect were now flagged within minutes, with root cause and impact trail. Churn slowed, complaints dropped, and “it’s fine on our end” finally meant something.
large carrier was losing high-value customers due to silent link drops and poor visibility. We layered real-time monitoring across core routers and edge points, built SLA-prioritized alerts, and delivered root-cause traceability. Customer churn began to slow within weeks, and NOC teams could finally resolve tickets before escalation. Combined with new CRM workflows for provisioning, usage tracking, and ticketing, service visibility reached the end user.
What We Deliver
Real-time SLA-based Monitoring and Alerting
Ensure your network stays within contractual limits. We implement intelligent monitoring systems that detect and alert issues in real time—prioritized by SLA impact—so your teams can act fast and stay compliant.
Product Catalogue Design and Unification Post-Merger
Post-merger or expansion, product portfolios often get messy. We help consolidate, rationalize, and modernize your offerings into a single, coherent catalogue that’s easier to manage, sell, and support across systems.
CRM Workflows for Onboarding, Subscription Management, SLA-Bound Ticketing
From the first customer interaction to ongoing service, we streamline workflows across your CRM. Automate onboarding, manage subscriptions seamlessly, and ensure support tickets follow SLA rules with built-in escalation paths.
Self-Care Portals for Usage Tracking and Plan Management
Empower customers with intuitive portals. From data usage to bill payments and plan upgrades, we design responsive, multilingual self-service tools that reduce call center load and improve customer satisfaction.
Reporting Dashboards for NOC and Leadership
Give every level of your organization the visibility they need. We build dashboards tailored for both technical NOC teams and business leadership—combining uptime, performance, churn, usage, and SLA metrics in one view.
We help telecom providers
whether carriers or tower operators—gain operational visibility, streamline their BSS/OSS workflows, and deliver customer-facing digital experiences that work under pressure. From network monitoring and alerting to plan configuration, we turn complexity into clarity.
Let’s make your telecom operations as seamless as your service promises
check how we tie network and systems into one reliable loop.
Change That Makes Sense
We keep it stable. We move forward together.
