ERP Sustainment Services
The User Who Could Do Too Much
During a routine audit, a finance assistant was found to have payment approval rights—and no one could explain why. We stepped in to run a full role audit, disabled dormant accounts, and restructured permissions with clean SoD rules. By the end, every team had access to just what they needed—and the CFO had full visibility for the first time.
Every ERP system eventually drifts from its original
configuration—due to growth, user habits, or overlooked issues. We
catch those shifts before they show up in your numbers, reports,
or audit findings. ERP sustainment means keeping the system
aligned with how your business actually runs today—not just how it
was launched.
Left unchecked, small inefficiencies can snowball into major
roadblocks—users create workarounds, data gets duplicated, and
confidence in the system erodes. Our proactive approach prevents
that. We monitor what matters, fix what breaks, and adapt what no
longer fits—so your ERP remains a reliable backbone, not a growing
liability.
What ERP sustainment looks like in practice?
Every ERP that lives long enough will drift. Here’s what we monitor, adjust, and fix before the issues show up in your numbers or audit trails:
Data Management & Performance
“Is our ERP slowing down—or are we just getting bigger?” When data grows unchecked, performance drops and users quietly shift back to spreadsheets.
User Access, Roles & Security
“Do we really know who can do what in the system?” Weak access controls invite risk—especially when people change roles but permissions don’t.
Compliance, Controls & Reporting
“Can we actually produce what the auditors will ask for?” Missing logs, unclear approval paths, or misaligned tax configurations can turn into regulatory fines.
Functional Enhancements & Change Requests
“Why are users still asking for workaround forms outside the system?” When small needs aren’t addressed, people bypass the system—and data quality collapses.
Process Optimization & Workfow Automation
“Why do our SLAs keep slipping?” Hidden bottlenecks and untracked delays can drag down cycle time—and service levels with it.
Integrations & Extensions
“Why do we enter the same data in two places?” When systems don’t talk, users become messengers—and errors become standard.
Reporting & Business Intelligence
“Why do three reports give us three different answers?” Conflicting logic and outdated filters kill confidence—and stall decision-making.
Licensing, Costs & Optimization
“Are we paying for modules or users we no longer need?” Unmonitored licenses and underused features quietly eat into your ERP ROI.
Upgrades & Testing
“Can we patch this safely—or will it break something we can’t afford to fix?” Skipping regression testing can turn minor upgrades into expensive outages.
Training, Change Management & Support
“Why are adoption rates still low months after go-live?” Even the best system fails if users aren’t equipped—and support doesn’t scale.
ERP That Works the Way Your Business Really Runs
We keep your ERP healthy, responsive, and aligned with how your business actually runs not just how it was first configured.
Healthy
We fix inefficiencies, eliminate workarounds, and keep your ERP stable and clean.
Responsive
Your ERP evolves with your processes—quickly adapting to real-time business needs.
Aligned
Your system matches how your team works now, not how it was first configured.
Still getting surprised by what your ERP does—or doesn’t do?
It’s time to simplify, streamline, and make your ERP work the way you need it to.
Change That Makes Sense
We keep it stable. We move forward together.
