CRM & Customer Portals
Speed Matters. Memory Matters More
A premium jewelry brand’s inventory-to-CRM loop flagged a defect report before the customer finished her chat; a replacement pair of boots shipped overnight, and the prepaid return label arrived by email. The shopper keeps the brand on speed-dial because the process beat her complaint to the door.
We build CRMs that remember, predict, and pay for
themselves.
Anyone can install a ticket system. We wire every customer
touch—from lead to renewal—into the heartbeat of your ERP, then
surface it in a self-service portal worth bookmarking.
A truly powerful CRM should lighten your team’s load and delight
your customers. We craft CRMs that do just that—remembering every
detail, predicting what comes next, and adding measurable business
value. Unlike basic ticket systems, we connect every
interaction—sales, service, billing, and feedback—into the
operational heart of your business via your ERP. This information
flows effortlessly into a clean, user-friendly portal that
customers love to use and businesses love to manage.
What Sets Our CRM Work Apart
We don’t just “set up a CRM” — we design it to mirror your actual business model and customer journey, so every interaction moves the customer relationship forward and every team sees the same truth.
360° customer view
We unify all customer data (orders, interactions, service history) into a single, governed record using Master Data Management (MDM) principles. No more “three versions” of the same customer in different systems. This improves conversion, retention, and forecasting.
Customer portals with containment in mind
We design self-service portals that make it easy for customers to get what they need without waiting on your team. This boosts containment rate, improves CSAT/NPS, and reduces Average Handle Time (AHT).
SLA-aware case management
Our portals and CRM cases are configured with Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) embedded. Priority routing ensures high-value accounts get timely attention, and breach risks are flagged in real time.
Personalisation that pays off
Using cohort analysis and historical behaviour, we trigger relevant upsell/cross-sell offers, improving Net Revenue Retention (NRR) while keeping the customer experience natural, not pushy.
Access & compliance by design
Sensitive data is protected with Role-Based Access Control (RBAC) and row-level security, ensuring compliance with GDPR, CCPA, and industry-specific privacy regulations.
Unified reporting for operations & revenue
We combine operational KPIs (FCR, backlog ageing, SLA compliance) with commercial metrics (conversion rates, upsell lift, churn reduction) into a single dashboard, giving leadership both service and revenue insights at a glance.
The result? A CRM and portal environment that is an operational backbone that drives revenue, reduces friction, and makes your customer promise deliverable every day.
Ready to Let Your CRM Do the Remembering?
Let your team focus on what they do best—selling, supporting, and delighting.
No slides. Just live screens.
Change That Makes Sense
We keep it stable. We move forward together.
