Subscription Lifecycle & Billing Automation
“The Plan That Changed Midway (… and Again)”
One of our telecom clients offered a variety of subscription plans, often running seasonal promotions, add-on bundles, or mid-cycle upgrades. On paper, it gave customers more flexibility. In practice, it became difficult to track what customers were entitled to, what they had changed, and what they were being billed for. Plans were being updated manually. Discounts overlapped. And revenue was often recognized late—or incorrectly—because the data wasn’t flowing cleanly from CRM to billing to finance.
We helped them step back and look at the subscription lifecycle
from end to end—across catalog, entitlements, invoicing, and
finance. By designing structured rules for plan transitions,
automating proration and billing cycles, and tightening the
connection to revenue systems, we reduced disputes, simplified
compliance, and brought confidence back to the numbers.
What we solved for telecom applies equally well to print media,
SaaS platforms, managed services, and even subscription retail.
Wherever you have recurring revenue, you need lifecycle logic that
is flexible without breaking.
What we deliver:
Real-time SLA-based monitoring and alerting
Tracks every step in the Order-to-Cash (O2C) cycle, from usage mediation (converting raw network events like call detail records into billable units) to invoice generation. This prevents revenue leakage and supports IFRS 15/ASC 606-compliant revenue recognition.
Product catalogue design and unification post-merger
Creates a single, governed master data management (MDM) layer for products, so billing, CRM, and provisioning systems all work from the same definitions. This reduces duplicate SKUs and contract disputes.
CRM workflows for onboarding, subscription management, SLA-bound ticketing
Ensures customers move smoothly from first sign-up to renewal, with tickets linked to contracted service levels and tracked for breach risk.
Self-care portals for usage tracking and plan management
Empowers customers to manage upgrades/downgrades mid-cycle (with proration) and track usage in real-time, improving containment rate and reducing average handle time.
Reporting dashboards for NOC and leadership
Blends technical KPIs (uptime, latency) with financial metrics (MRR, churn, NRR) so leadership sees both service quality and commercial performance.
Ready to Let Your CRM Do the Remembering?
Let your team focus on what they do best—selling, supporting, and delighting.
No slides. Just live screens.
Change That Makes Sense
We keep it stable. We move forward together.
